Better Employee Onboarding in Hotels

posted by Daniil Tarakanov on 18.08.2020

Next to the distressful attempts to fill up vacant positions is the horrors of bringing new employees up to speed with your business operations and expectations. Most hotel executives have had their fair share of experience with new employees who cannot get the job done, or execute tasks accurately, as well as those who just keep missing deadlines.

Often, the problem lies with these employees either being too uncomfortable or too adamant to admit their need for guidance. Due to this, some costly mistakes can be made, costing the company a lot of money, time, or loss of customers. Sometimes, clients might receive the wrong information from mal-informed newbies or they might be totally ignored.

When most employers attempt to step into the ring, they receive feedback along the lines of “I didn’t want to bother you”, “I thought I had it”, or “I wanted to impress you”.

Sounds familiar?

Luckily, it’s not all gloomy skies.

Solving your Problems with The Right Tools

The advancement of technology has birthed convenient and intuitive tools that hotels executives can integrate into their business processes to improve internal communications and groom happier staff. With the right tools, you can improve how fast and efficiently you get a new employee up to speed.

An HR team that is well-informed and equipped with the appropriate technology is one step away from achieving optimum workforce efficiency. By understanding each workforce group’s technology comfort level, hotel executives can create effective strategies to tackle major challenges, including a slow grasp of business processes and culture.

Now, more than ever, we bear witness to new technologies being employed to reduce employee turnover rates and speed up the process of onboarding new employees.

Upgrade from the traditional method of overloading new employees with hardcopy manuals and office brochures.  With innovative technologies, hotels can speed up the onboarding process of new employees.

Hotels can develop mobile apps containing all the necessary information and data in a simplified and easy to understand format. Also, consider using location and navigation system, so that new employees can easily find their way around and stop asking questions such as “where is the closest restroom.”

With technology, hotels are now able to track their employees’ performance and well-being via employee satisfaction polling software. These innovative platforms can be used in the hospitality industry as a form of performance recognition and reward system to boost employee’s morale and productivity.

Let’s say you develop a mobile app for your hotel workers that gives a golden star to employees once they sign in to work early. That’d increase punctuality, don’t you think?

If you are in search of a digital product agency with high-level expertise in designing and developing market-leading digital strategies and products, search no more because these and more are our offers here at

How can we help you? If you would like to discuss prospective solutions for your organisation in detail, be sure to contact us today!

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